Shipping & Returns
What delivery options do you offer?
When delivering to anywhere within the continental United States, you may choose from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping and Next Day Shipping.
We also offer shipping to Hawaii and Alaska and most International destinations. Delivery options available will vary based on your final shipping destination.
Special Purchase items, such as The Ritz-Carlton Bed and lamps, are not available for expedited shipping and may require extended lead-times.
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any taxes have been applied except for The Ritz-Carlton Bed, lamps, furniture and other Special Purchase items which have separate shipping costs associated with them.*
Continental US Shipping Costs Table - Ground Delivery Only
- Total Order Shipping Charge
- Up to $14.99 $7.95
- $15 to $29.99 $9.95
- $30 to $49.99 $12.95
- $50 to $74.99 $16.95
- $75 to $99.99 $19.95
- $100 to $149.99 $23.95
- $150 to $199.99 $29.95
- $200 to $249.99 $34.95
- $250 to $499.99 $44.95
- $500 to $749.99 $69.95
- $750 to $999.99 $89.95
- $1,000 to $1,499.99 $119.95
- $1,500 to $2,499.99 $149.95
- $2,500 and up $169.95
The Ritz-Carlton Bed:
There is a flat rate of $225.00 for white-glove in-home delivery of The Ritz-Carlton Bed to most locations in the continental US. Remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-800-222-6527 for detailed shipping costs to your delivery destination.
There is a flat rate of $59.95-$89.95 for white-glove in-home delivery of lamps to most locations in the continental US. The flat rate is based on the size of the lamp.
What countries do you ship to?
We currently offer shipping to most International destinations.
How are international shipping costs calculated?
When shipping to a destination outside of the continental United States, delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.
Duties & Taxes
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in US dollars.
What is your return policy?
We want you to be completely satisfied with your purchase. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Returned merchandise should include the original packaging and be in the same condition as when it was received. Used or laundered merchandise cannot be returned unless defective.
Are there any items that are non-returnable?
Beds are not accepted for returns or exchange. Used or laundered pillows and bedding are not returnable.
How can I return an item?
Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We may need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your reason for return, address and daytime phone number along with your return/exchange instructions and a copy of your sales receipt or packing slip.
Send your return to:
The Ritz-Carlton, The Shops
208 Passaic Avenue
Fairfield, NJ 07004