Shopping Information
Shopping Guide
How to Shop
Shopping at The Ritz-Carlton Shops is easy. You can place corporate orders online in a secure environment.
We use the most advanced encryption technology available. Just follow the directions and you'll be able to select
and purchase from among many products. Next to each of the items in our collection, you'll see the submit button
to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
Product Search
If you are looking for a specific product, the product search function under the left navigation bar
has a quick search space where you may enter the product name or item number. For example, type in "pillow"
and you will be directed to a search results page which will picture all the pillows available on the online catalog.
With each of the search options, you will be taken to a page, which will display your search results. From that results page you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the online catalog, please let us know. Email us at retail@ritzcarlton.com.
| SM | MD | LG | XL | XX | 3X | 4X | |
| Unisex/ Men's | 34-36 | 38-40 | 42-44 | 46-48 | 50-52 | 54-56 | 58-60 |
| Women's | 4-6 | 8-10 | 12-14 | 16-18 | |||
| Youth | 8/9 | 10/12 | 14/16 |
Ordering & Payment Options
Online Ordering
Purchases can be made via VISA, MasterCard or AMEX.
Canadian International Orders
Process your order online as normal, the correct shipping and handling charge will be added to your order total.
A $20 processing fee will apply to all Canadian and International orders.
All Other International Orders
To place an international order, please email your selections to
retail@ritzcarlton.com.
You will be notified within 24 hours via e-mail of the freight charges and order total.
Once you have received your notification email, please respond with your confirmation within the next 72 hours.
If we do not receive your authorization within that period of time, your order will be cancelled.
You may also call your order into a Customer Service Representative at248.458.5338 .
A $20 processing fee will apply to all International orders.
International Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the
Government for which the shipment is received. Please check with your local agency for details on estimated fees.
The Ritz-Carlton Shops is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international
package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges.
We do not pay for return shipping when the package is abandoned internationally.
International orders must be prepaid in U.S. dollars by credit card.
Please call 248.458.5338 or e-mail retail@ritzcarlton.com for a shipping quote and/or questions, Monday - Friday, 8:30am - 6:30pm Eastern Standard Time.
Sales Tax
We are required by law to collect applicable state tax on all purchases shipped to
AL, AR, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, WA, WI
Shipping Information
2011 Holiday Shipping
Receive your order by Christmas Eve, December 24. Please note that certain items are excluded, including the Sealy mattress and backordered merchandise. To make sure your gift selection can make it on time, please contact us at 800.222.6527.
| SHIPPING METHOD | DEADLINE FOR DELIVERY BY DECEMBER 24 |
| Ground | Order by December 12, 1 pm Eastern |
| 3-Day Shipping | Order by December 19, 1 pm Eastern |
| 2-Day Shipping | Order by December 20, 1 pm Eastern |
| 1-Day Shipping | Order by December 21, 1 pm Eastern |
Please call us at 800.222.6527 to see if your location is eligible.
For more information on international orders, please see our International Shipping section or contact us at 248.458.5338 or retail@ritzcarlton.com.
Domestic Shipping and Handling Rate Chart
Shipping and handling charges will be automatically calculated and added to your order based on the total value of your order.
You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.
A minimum shipping charge of $6.95 applies to each shipment. Upon checkout, you will have the option to ship via next day,
2-day, or 3-day air. In order to ensure same day processing, your order must be placed by 1 p.m. EST.
Same Day Shipping Options
If you would prefer an expedited shipping service you can do so online.
- Upon Checkout, you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day. If you would like same day processing, your order must be placed by 1 p.m. Pacific. A $20.00 rush handling fee will apply.
- If you have any questions about expedited shipping and processing, please call customer service at 800.222.6527.
- Rush service not available for all International Orders.
- If an international package is refused for any reason, The Ritz-Carlton Shops will not refund the customer for the merchandise or shipping & handling charges. The Ritz-Carlton does not pay for return shipping when the package is abandoned internationally.
Customer Support
Our customer service representatives are available to answer your questions.
Call Center Hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. Eastern Standard Time
Toll free phone number: 800.222.6527
International phone number: 248.458.5338
Custom Orders: 800.222.6527
Email: retail@ritzcarlton.com
Fax: 248.816.5676
Mailing Address:
c/o Catalog Client Services
15525 Woodinville-Redmond Road NE
Woodinville, WA 98072
We appreciate your business and hope that you will visit the The Ritz-Carlton Shops again in the near future.
Satisfaction Guarantee
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept
your return within 30 days of your purchase in its original packaging. Unworn, unwashed, or defective merchandise
may be returned for a full refund (less shipping charges). We only accept returns on defective bedding linens.
Sorry, there is no refund on The Ritz-Carlton Sleep Experience Sealy mattresses. Please refer to the Returns & Exchanges
form (included with your shipment) or call 800.222.6527 or
email retail@ritzcarlton.com
Prices on the online catalog are subject to change.